Collection and use of personal information

I would like to receive newsletters and other marketing information as specified in the privacy policy.
We collect and use the minimum amount of personal information necessary to send newsletters. The collected information will not be used for any other purpose than sending, and will not be used until the service is terminated or your subscription is canceled. In this case, it will be destroyed immediately.
1. Collected items: Email address
2. Purpose of collection and use: Provision of requested services and provision of email newsletters.
3. Retention and use period: Immediately destroyed upon request to cancel newsletter subscription
4. Right of refusal, etc.: You have the right to refuse the collection and use of your personal data as stated above. However, if you refuse, we will not be able to provide you with the newsletter service.
* You may refuse the collection and use of personal information.If you refuse to collect personal information, you will not be able to receive our newsletter.

FAQ

shipping & delivery

  • We ship internationally to most countries via FedEx Priority. However, due to customs restrictions, we cannot ship to Spain or Mexico at this time.

    Thank you for your understanding!

  • Shipping luxury products worldwide is expensive, but we cover most of the cost. For orders under $200, we charge a flat fee of $20.

    Orders of $200 or more ship free—just another way we like to spoil you.

  • All orders are shipped from Korea and usually arrive within 2–7 business days, depending on your location.

    Once your order ships, you’ll receive a tracking number so you can follow its journey.

  • Depending on your country, your order may be subject to additional taxes, customs duties, or fees.

    These charges are not included in the purchase price and must be paid to your local authorities.

  • Yes, we offer complimentary gift wrapping for all orders, and you can select a free message card for each item in your order.

    It’s our way of helping you make your gift extra special!

orders & payments

  • We accept all major credit/debit cards, PayPal, and other secure payment options.

    Your payment details are always encrypted for your security.

  • Orders can be modified or canceled before they are shipped.

    Please contact us at btso@housebylim.com as soon as possible, and we’ll do our best to assist.

  • Absolutely, as long as your order hasn’t shipped.

    Email us at btso@housebylim.com with your updated address, and we’ll take care of the rest.

  • Yes! Occasionally, we offer pre-orders for limited-edition launches.

    Subscribe to our newsletter to be the first to know about these opportunities.

Returns & Exchanges

  • We accept returns for unopened and unused products purchased directly from borntostandout.com.

    To initiate a return, please contact us at btso@housebylim.com within 14 days of delivery with your proof of purchase. Return shipping fees may apply.

  • If your product arrives damaged, email us at btso@housebylim.com within 7 days.

    We’ll arrange a replacement or refund right away.

  • Unfortunately, we only handle returns for purchases made on borntostandout.com.

    For products bought elsewhere, please contact the original retailer for their return policy.

Product Information

  • Our fragrances are blended at an exceptional 30–40% concentration—much higher than typical Eau de Parfums.

    Why not call it extrait? Because we prefer to underpromise and overdeliver. We’ll let the quality speak for itself.

  • All our fragrances are proudly crafted in Korea by skilled artisans, blending tradition with modern innovation.

    Each product is carefully crafted in our dedicated facility using the finest ingredients.

    We source precious oils and rare materials from all over the world, ensuring unparalleled quality and richness in every bottle.

  • Yes, all our fragrances are 100% vegan and cruelty-free, crafted without any animal-derived ingredients.

  • Never. We are committed to using safe, high-quality ingredients in all our products.

  • Our fragrances feature screw-type pumps for easy refills, and we provide refills to retailers.

    Unfortunately, we’re unable to offer refills for direct-to-consumer purchases due to local regulations.

  • If you’re undecided, our Discovery Set is a great starting point.

    It includes sample sizes of our best-selling fragrances so you can explore your options before committing.

  • Our fragrances are designed to last for years when stored properly.

    Keep them in a cool, dry place away from direct sunlight to preserve their quality.

  • Yes, we occasionally launch limited-edition fragrances and exclusives.

    Sign up for our newsletter to stay informed!

sustainability

  • Sustainability is at the heart of our brand. From recycled glass bottles and caps to recycled paper packaging, we aim to minimize waste at every step.

    Plus, our screw-type pumps make refills a breeze (where available).

  • Absolutely. We’re constantly innovating to make our packaging and processes even more eco-friendly.

    Your support helps us make strides toward a more sustainable
    future.

General Questions

  • Our customer support team is here to help. Email us at btso@housebylim.com, and we’ll respond within 1–2 business days.

  • Subscribe to our newsletter at the bottom of our website for updates on new arrivals, exclusive promotions, and special events.